Proactive Managed Services and Preventative Maintenance

MyITpros offers Managed Service Plans for your business' peace of mind. What is Managed Service? It's a comprehnsive program that keeps you IT systems running smoothly while proactively helping to prevent glitches, freezes, crashes and meltdowns before they affect your productivity. Our managed services platform is technology allowing us to remotely and securely monitor, maintain and manage desktops, servers, network devices and applications at our customers' locations over the Internet. Proactive maintenance and other IT tasks can be automated and scheduled and performed regularly to ensure all tasks are completed and reported consistently, without fail. As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. Potential issues and problems are prevented. Systems and people remain productive and working. When problems do occur, response times are minimized.

Benefits of MyITpros Managed Services

Remote, secure control of all desktops, laptops and servers – Remote support is made much faster, saving you time and money.

Monitoring and alerts – Systems are continuously monitored for critical processes and services 24 hours a day. Monitoring avoids downtime and catches crises before they occur in many cases.

Reporting engine and executive reports – Pre-defined reports for asset management, performance trending, patch analysis, antivirus and anti-spyware details, change reports as well as custom reports. Executive Reports emailed at the end of every month.

Deploying of software and /or other jobs – Few managed services providers include this in their fixed monthly fees – we do.

Patch Deployment – Scans of your network for missing security patches are performed which can then be automatically downloaded and delivered.

Malware /Spyware protection and removal – CounterSpy, a program which runs seamlessly in the background, protects desktops against spyware. We can optionally bundle, at no extra cost, AVG Professional antivirus for servers and workstations.

Priority Service – Requests from managed services clients are responded to first. 

MyITpros offers a wide range of maintenance service agreements to fit your needs, from fixed-fee all inclusive 24x7 remote and onsite support to once-a-quarter checkups to daily visits to an on-location staff consultant. With our Managed Service Plans, you get a discount from our base rates, peace of mind that your IT systems are regularly checked and maintained, and the benefit of MyITpros' entire experienced staff working for you.