FAQ

Do You Perform Support on an as Needed Basis?

Our years of experience and numerous industry studies show that proactive IT maintenance improves IT systems longevity, uptime and efficiency, and provides cost savings over time. We are believers in managing your network, not just putting out fires.

Yes, we do offer support on an as needed, billable hourly basis. We’re in the help business, and it is in our DNA to help people who call for it. If your systems are broken, please call us, and we will fix them. Over the long term, we’ll ask you “Do you want an IT department, or a fire department?” Our happiest clients, the ones who have been with us for years and years, who consistently get the most out of their strategic IT investments, want us to be their IT Department.

What Does Your Fixed-Fee Service Include?

Proactive Maintenance and Monitoring

  • Patch Management and Service Pack updates
  • Anti-Virus and Anti-Spam management, updates and remediation
  • Manage backups and restores
  • Disk and memory optimization
  • Manage user accounts
  • Manage network and internet connectivity
  • Manage Firewalls, Routers and Switches

Remote Help Desk, Lab/Bench Service and Onsite Service

  • Servers, PC’s, Laptops, Firewalls, Routers and Switches
  • Microsoft Windows XP Pro/Vista Desktop Operating Systems
  • Microsoft Office 2000, 2003, 2007 and 2010
  • Microsoft Windows Server 2003/2008 and Small Business Server 2003/2008/2011
  • Microsoft Exchange Server 2003, 2007 and 2010
  • Microsoft SQL Server 2000/2005/2008
  • And more

Do You Offer Managed Service Plans That Are Not All Inclusive?

Yes, although we strongly believe our ProCare, fixed Fee service offers the most value and give us the tools we need to truly be YOUR IT department, we do offer other alternatives.

Vendor Management Services

We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or line-of-business application serviced by a vendor we manage for you; it’s one call to us. We take it from there to work the problem to resolution for you. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.

  • Broadband Vendors
  • Phone Service Vendors
  • Phone Equipment Vendors
  • Copier/Fax/Scanner/Document Imaging Vendors
  • Line of Business Application Vendors
  • Hosted Website/Domain Registration Vendors

So no matter what happens in my environment, I’ll never pay more than one fixed fee per month?

Examples of items that are not covered under our fixed-fee service plans include the cost of new projects, additions to the network, replacement or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises for additional fees outside of our monthly fee, you will always be notified in advance for approval.

What other services and solutions do you provide?

We can take care of all of your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risks. Some examples of these solutions are:

  • Cloud Computing and hosted services
  • Cost-saving voice and data T1 and integrated T1 solutions
  • Productivity-enhancing Voice Over IP services and solutions
  • Revenue-generating Web Development solutions that drive clients to your Website
  • Data Backup, Disaster Recovery and Business Continuity Service to provide secure data backing to mitigate your risks in the event of loss of server or disaster
  • Efficiency-boosting mobility solutions to keep your mobile workforce connected no matter where they are
  • Internet Performance and Security monitoring
  • SharePoint Deployment
  • Print auditing and solution consulting

How Can I Get More Information and Get Started With MyITpros?

Just give us a call at 512-472-6000 or email info@myitpros.com and we’ll be happy to schedule an appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Technology Assessment that includes a Needs Analysis and a Cost Savings Analysis. We will examine the results of the assessment and make recommendations to meet your current and future business needs.