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Managed IT Services

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Discover why MyITpros is the ideal managed services solution for your business.

We operate as an extension of your business to streamline, monitor and manage your technology and keep your business running at full speed.

Our proactive approach makes for a decrease in tech issues, an increase in productivity and the peace of mind of knowing a team of experts always has your back.

We’re the technology authority that understands the human element of IT support, which is why we go above and beyond to deliver an unmatched level of service.

 
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  • 1

    Professional management
    Our team of expert IT support technicians will work with you to map all existing data sources and prioritize around mission-critical assets. We’ll create fully articulated, tested procedures to back up your data and minimize loss.

  • 2

    Automated backups
    Backups are fully automated and programmed to occur at regular intervals, ensuring that you always have the most current data at hand.

  • 3

    Redundant data storage
    Your backup has a backup. We design diverse storage strategies, configuring backups to save in multiple instances. You’ll always have access to your files, no matter what happens.

  • 4

    Disaster recovery solutions
    Data loss is scary. But data recovery can be just as hair-raising. Revert to a corrupt file or an older iteration, and you could lose months of work. Our IT support professionals are here to help you navigate the murky waters of disaster recovery, minimizing the impact of a data event.

  • 5

    Continual testing
    Leave the maintenance to us. We test data backups regularly to rule out file corruption and improve data integrity.

  • 6

    Encryption services
    Encrypted data backups give you the same level of data protection you expect in your everyday networks.

  • 7

    Industry compliance
    Keeping your business compliant with government and industry regulation is a key part of our data backup strategy. We’ll work with you to build storage environments that meet and exceed regulatory standards.

1

Professional management
Our team of expert IT support technicians will work with you to map all existing data sources and prioritize around mission-critical assets. We’ll create fully articulated, tested procedures to back up your data and minimize loss.

2

Automated backups
Backups are fully automated and programmed to occur at regular intervals, ensuring that you always have the most current data at hand.

3

Redundant data storage
Your backup has a backup. We design diverse storage strategies, configuring backups to save in multiple instances. You’ll always have access to your files, no matter what happens.

4

Disaster recovery solutions
Data loss is scary. But data recovery can be just as hair-raising. Revert to a corrupt file or an older iteration, and you could lose months of work. Our IT support professionals are here to help you navigate the murky waters of disaster recovery, minimizing the impact of a data event.

5

Continual testing
Leave the maintenance to us. We test data backups regularly to rule out file corruption and improve data integrity.

6

Encryption services
Encrypted data backups give you the same level of data protection you expect in your everyday networks.

7

Industry compliance
Keeping your business compliant with government and industry regulation is a key part of our data backup strategy. We’ll work with you to build storage environments that meet and exceed regulatory standards.

  • 1

    Proactive planning
    We’ll help you identify areas for growth and future-proof your technological systems so that you’re ready for the next big thing. Then we’ll provide you with the tech requirements and upgrades you need to get there.

  • 2

    Project scoping
    Planning a project takes experience. That’s why project management, deadline estimation and project scoping services are all part of our IT consulting solution. Our knowledgeable team members will work with you to establish workable timelines and deliver the systems and services you need.

  • 3

    Dynamic roadmapping
    If everything is high priority, nothing is high priority. MyITpros’ consultants help you identify urgent projects and develop long-term technological plans that fit within your business’s goals and your vision for the company.

  • 4

    Technological innovation
    Technology moves fast, and if you’re not careful, your company may be left behind. Collaborating with our consultants gives you access to up-and-coming tech so you can foster innovation throughout your organization.

  • 5

    Continual testing
    Leave the maintenance to us. We test data backups regularly to rule out file corruption and improve data integrity.

  • 6

    Encryption services
    Encrypted data backups give you the same level of data protection you expect in your everyday networks.

  • 7

    Vendor locating
    When you engage our team, you won’t just get our expertise. Our consultants can connect you to data entry experts, cloud providers, and other vendors and trusted partners to help you turn your project goals into a reality.

1

Proactive planning
We’ll help you identify areas for growth and future-proof your technological systems so that you’re ready for the next big thing. Then we’ll provide you with the tech requirements and upgrades you need to get there.

2

Project scoping
Planning a project takes experience. That’s why project management, deadline estimation and project scoping services are all part of our IT consulting solution. Our knowledgeable team members will work with you to establish workable timelines and deliver the systems and services you need.

3

Dynamic roadmapping
If everything is high priority, nothing is high priority. MyITpros’ consultants help you identify urgent projects and develop long-term technological plans that fit within your business’s goals and your vision for the company.

4

Technological innovation
Technology moves fast, and if you’re not careful, your company may be left behind. Collaborating with our consultants gives you access to up-and-coming tech so you can foster innovation throughout your organization.

5

Continual testing
Leave the maintenance to us. We test data backups regularly to rule out file corruption and improve data integrity.

6

Encryption services
Encrypted data backups give you the same level of data protection you expect in your everyday networks.

7

Vendor locating
When you engage our team, you won’t just get our expertise. Our consultants can connect you to data entry experts, cloud providers, and other vendors and trusted partners to help you turn your project goals into a reality.

  • 1

    Troubleshooting
    A knowledgeable help desk technician will guide you through common errors to get you faster resolution and better support outcomes. Email or call anytime to be quickly connected to one of our team members.

  • 2

    Remote support
    Our team can remote into devices to quickly evaluate the source of your issue and put systems back in working order. Top-tier tools allow us to share screens and troubleshoot for you.

  • 3

    Vendor management
    Tired of long vendor hold times? Our help desk technicians will call internet providers, phone companies and other vendors on your behalf so you don’t have to put your day on hold.

  • 4

    Fast response times
    Our team-based approach to service allows us to respond almost instantly to any event, from login problems to full disaster recovery efforts.

  • 5

    After-Hours solutions
    Computer issues don’t take the night off, so why should your IT help desk? Connect with our technicians through our 24/7 answering service or via email so critical issues don’t have to wait.

  • 6

    Ticketing systems
    Ticketed events let you track the status of your incident from the first call to the final resolution.

1

Troubleshooting
A knowledgeable help desk technician will guide you through common errors to get you faster resolution and better support outcomes. Email or call anytime to be quickly connected to one of our team members.

2

Remote support
Our team can remote into devices to quickly evaluate the source of your issue and put systems back in working order. Top-tier tools allow us to share screens and troubleshoot for you.

3

Vendor management
Tired of long vendor hold times? Our help desk technicians will call internet providers, phone companies and other vendors on your behalf so you don’t have to put your day on hold.

4

Fast response times
Our team-based approach to service allows us to respond almost instantly to any event, from login problems to full disaster recovery efforts.

5

After-Hours solutions
Computer issues don’t take the night off, so why should your IT help desk? Connect with our technicians through our 24/7 answering service or via email so critical issues don’t have to wait.

6

Ticketing systems
Ticketed events let you track the status of your incident from the first call to the final resolution.

  • 1

    Network upgrades
    Let us shoulder the burden of maintaining your network. MyITpros technicians do the work of installing hardware and software upgrades and patches, keeping tools up to date and evaluating network performance to ensure that you always have the best solutions for your needs.

  • 2

    System optimization
    A slow network is a bad network. When you’re experiencing an issue our support team reviews usage, bandwidth, and other performance metrics to understand how we can strengthen your network.

  • 3

    24x7 monitoring
    Whether it’s suspicious activity or a network outage, our team knows about it right away. Our automated notification system provides technicians with critical alerts when something goes wrong so we can initiate a response quickly.

  • 4

    Performance reports
    Transparent reporting means you always know where your network performance stands. No more nasty surprises!

  • 5

    Server redundancy
    Our team members can set you up with backup servers and network hardware to keep your business operating without interruption in the event of widespread system downtime or other network issues.

  • 6

    Incident response
    When you sign on with MyITpros, you’ll have the full force of our team’s experience on your side. Our teams are not siloed; they work together to find collaborative solutions. When you call into our help desk with a network problem, help desk technicians will contact network specialists to fix problems fast.

1

Network upgrades
Let us shoulder the burden of maintaining your network. MyITpros technicians do the work of installing hardware and software upgrades and patches, keeping tools up to date and evaluating network performance to ensure that you always have the best solutions for your needs.

2

System optimization
A slow network is a bad network. When you’re experiencing an issue our support team reviews usage, bandwidth, and other performance metrics to understand how we can strengthen your network.

3

24x7 monitoring
Whether it’s suspicious activity or a network outage, our team knows about it right away. Our automated notification system provides technicians with critical alerts when something goes wrong so we can initiate a response quickly.

4

Performance reports
Transparent reporting means you always know where your network performance stands. No more nasty surprises!

5

Server redundancy
Our team members can set you up with backup servers and network hardware to keep your business operating without interruption in the event of widespread system downtime or other network issues.

6

Incident response
When you sign on with MyITpros, you’ll have the full force of our team’s experience on your side. Our teams are not siloed; they work together to find collaborative solutions. When you call into our help desk with a network problem, help desk technicians will contact network specialists to fix problems fast.

I’ve been a customer for more than a decade. MyITpros is an example of the way Managed Services should be done. We will continue to be a customer for years to come.

Managed services Austin San Antonio
Chris Ragland

Chief Operating Officer
Noble Capital

Our programs

We have two managed service programs designed to suit the specific requirements of your business. Both include the following list of critical services.

Program 1 RemoteCare
  • 24X7 monitoring
  • Helpdesk
  • Vendor management
  • Network support
  • Ticketing system
  • Data backups
  • Asset inventory
  • Proactive consulting
Program 2 ProCare
  • 24X7 monitoring
  • Helpdesk
  • Vendor management
  • Network support
  • Ticketing system
  • Data backups
  • Asset inventory
  • Proactive consulting
Everything included in Remote care + Onsite Support

Which is right for my company?

RemoteCare delivers everything you need to operate a highly efficient IT program but doesn’t include the costs of onsite support. ProCare factors the need for regular onsite support into the monthly cost. Your choice in program will be based on the unique needs of your business.

Determine which program best suits your needs with the help of our experts.

Still not sure which program is right for your business? Get one of our experts on the line to help you decide. They’ll evaluate your current requirements and help you make the right choice. No pressure, no hard sales, just honest feedback from a professional that’s got your best interests in mind.