The word “outsourcing” comes with plenty of negative connotations; however, with regard to your San Antonio business’ IT infrastructure, it’s not necessarily a dirty word. In this day and age, it’s virtually impossible to operate a business without some sort of technical assistance. And if you’re doing more complex work—developing a website, saving data to repositories or hosting a server—you’ll likely need someone on your team with more specialized skills.
The first impulse for many small businesses in San Antonio is to hire internally; historically, this was the way older IT teams were organized, which often resulted in higher-quality work, better response times and greater institutional knowledge.
However, this is not necessarily the case today. As IT infrastructure and solutions are distributed across many applications, platforms and components, it’s become more difficult for one professional to wear multiple hats. At the same time, businesses are expected to produce increasingly sophisticated technological products and services. A team of three or four individuals may not be enough to supply the infrastructure to meet these expectations.
Conversely, businesses frequently find that they do not have consistent enough workloads to justify a full internal IT team. Companies may need all hands on deck at certain time points—when migrating databases, for instance—only to have workloads drop off sharply when projects move to “maintenance mode.”
With the advent of remote technology and virtualization, it’s now possible to move these functions to third-party managed services providers (MSPs) for ongoing IT support. San Antonio companies can use these “outsourced” models to access expert teams when they need them, then scale down services when they don’t. They can even reduce budgets for IT spending, all while receiving more predictable, reliable support than they would from an in-house team.
Need more convincing? Here are four reasons to embrace the MSP model.
Reason 1: Collective expertise
Two heads are better than one—but 10 are even better. With managed IT services, San Antonio businesses can benefit from the combined experience and diverse perspectives of a full team of trained, seasoned IT specialists.
This experience is one of managed services’ key offerings, as most CIOs and CEOs say technical innovation is an absolutely crucial factor in long-term success and growth. That said, it’s difficult to innovate without a large technical knowledge base to draw from, which is where MSPs come in. Most offer consulting and planning services to help you prepare for your business’ technical future, whatever that looks like.
Reason 2: Cost savings
Thanks to the launch of think tanks like Geekdom Media, things may soon be heating up in the Alamo City tech scene. However, “soon” is not going to get you what you need today, and it may be difficult to find the right talent to oversee IT internally in the here and now. Many in the San Antonio area feel that computer science graduates and technical professionals in the city are difficult to come by, which means you may have to offer a higher salary or better benefits to attract and retain quality team members.
Putting together an internal IT team is very expensive under any conditions. According to Payscale.com, the salary for a senior systems administrator in San Antonio runs anywhere from $60,293 to $111,346; naturally, you can expect to pay somewhere on the higher end for candidates with a proven history of excellence.
When you opt for managed IT services, on the other hand, you benefit from the economies of scale that allow MSPs to increase their value proposition without raising costs. You get all the advantages of a fully staffed IT support team without paying for several employees’ salaries and benefits.
Reason 3: Scalability
The world moves faster today than it did 10—or even five—years ago. With information constantly traveling in every direction, market forces can literally shift overnight. With this in mind, today’s businesses must be ready to launch complicated technical initiatives or roll back systems in a matter of days or weeks.
Unfortunately, staffing and training a full team of developers and IT professionals in that span of a time is impractical, if not impossible. The time-to-hire for most technical roles is nearly a month, not including training and onboarding—time that’s all wasted hiring employees you may no longer have use for a year down the line. Engaging an MSP allows you to ramp up and down quickly as your budget and market predictions change, avoiding delays and helping you respond quickly to industry trends.
Reason 4: Reliability
Even your “go-to” employee needs a vacation every now and then, so you can’t always expect everyone on a small, internal IT team to be there when you need IT support. That said, San Antonio’s upstart commercial scene needs reliable technical support to keep systems humming even when the IT person is off the clock.
MSPs provide a solution to this problem. Their larger teams include redundancies to provide support even when someone calls in sick, and they often provide off-hours issue-reporting to get problems solved quickly and efficiently. Many businesses with internal IT team members choose to engage an MSP as well for precisely this reason.
If the benefits of the MSP model weren’t worth it, all San Antonio businesses would no doubt manage their IT in-house, but the cost savings alone make a pretty good case for the model’s value. However, that doesn’t mean all managed services providers offer the same breadth of services or quality, so you’ll have to choose your provider carefully. For more on that, check out our free e-book titled How to Hire the Right IT Services Provider or get in touch directly to see what MyITpros can offer your business today.