Businesses bring in a managed IT services provider for proactive management of their computers, servers, software, networking devices and other equipment, with the ultimate goal of creating a stable IT environment. This means fewer problems overall – and faster resolutions when issues do crop up.
A lot of Austin business owners prefer this service method because the costs are more predictable in comparison to reactive or break/fix services. We’ve previously discussed what your monthly managed services subscription covers beyond providing a fix when something breaks, and it’s these measures that will lower your IT support costs in the long run.
What factors determine the cost of managed services?
There are a lot of variables that go into determining your managed services subscription fee. Typically, an MSP will build a quote based on:
- Number of users
- Number of computers
- Number of servers
- Number of locations
- Main business applications
- Server location(s)
Managed services providers in Austin will likely follow the same evaluation criteria no matter which MSP you choose. Depending on the MSP, additions such as projects, vendor management or on-site support may be included in the monthly fee.
Here at MyITpros, we take all of the above into account, as well as which service plan you are interested in: RemoteCare or ProCare. We offer two plans to serve businesses that only need remote, dial-in support, as well as those that want a higher level of involvement complete with on-site visits. It is important to note that even with RemoteCare, MyITpros can come on-site for an additional charge if needed.
Estimating the cost of IT services for your business
To help you estimate pricing for your Austin business, we analyzed user cost averages for our two managed services plans.
RemoteCare: The cost of a remote exclusive plan ranges from $50–$80 per user (i.e. any employee with a computer). If your business has 25 users, your monthly invoice could be anywhere from $1,500–$2,000, not including hourly charges for additional onsite work.
ProCare: The cost of a plan that includes on-site visits ranges from $100–$125 per user. If your business has 25 users, you could expect a monthly invoice between $2,500–$3,125.
Remember, there are myriad variables that go into these price estimates, so it’s important to have an MSP perform a thorough assessment before providing a quote. This will help ensure the services you select are customized to fit your business goals, and also cement your understanding of what you’re paying for.
The purpose of this blog is to answer the questions you ask! We have all the information you need to create a successful IT budget and know what you should be paying for managed services in our IT by the Numbers blog series. If you're interested in learning more about our managed services and what a customized plan would cost, contact us to today!