It was a typical workday until an incredibly disruptive IT issue arose, and suddenly your boss has assigned you the task of finding an IT service provider.
Your Internet is down and your Internet Service Provider says everything is fine on their end. Now your boss is furious and just wants to find someone to solve the problem. You may even have an IT provider who isn’t responsive enough, which is why your boss wants you to find a new one. Because clearly that is something you’re completely qualified and prepared to do…right? ;)
No worries. Usually, I receive these types of calls from someone in an administrative or an office management position. Let’s face it, if you’re an Admin, you’re a rock star at fixing inefficient processes, and if you’re Office Manager, you basically run the show. You have got this!
Here are three steps to finding the best IT service providers to recommend to your boss.
1. Gather Info
Most IT providers are going to ask you some standard questions. Knowing the answers to those questions before you research candidates will help to expedite the process. If someone technical works at your office, they probably can help answer these questions. Or, if the situation is appropriate and you have an IT provider, you may be able to ask them.
What Is Your User Count?
This is code for how many people in your company work on a computer.
Is Your Server Onsite or Hosted?
Is there an AC blasted closet/room with lots of technical looking things that makes a humming noises? If so, you have an onsite server. If not, you may have a hosted server or no server. It’s OK not to know.
Do You Have Any Insight Into Budget?
Find out what the business has paid for IT services in the past. Finding the right IT provider means also finding one that works with your budget. Communicating cost expectations to prospective IT providers helps them determine if they can properly support the business within budget. From our experience, when we talk to a prospective client that does not align on cost, knowing the budget helps us identify the best referral for you.
2. Determine Service Type
A lot can go into determining service type. If you’re interested, we posted additional information on deciding if hourly IT, project IT or a Managed Service Provider is best for your business . But for the purposes of this article I summed it up for you below.
In short, if you have under five users, and your boss only wants to pay for a provider when things go wrong, you probably only want to search for hourly IT providers.
If you have more than five users and your boss is tired of IT disruptions you should look into a Managed Service Provider (MSP).
3. Find Some Candidates
Now that you know what type of service your business needs you can start hunting for candidates. You probably will start with Google which is an excellent starting point, especially now that you know which terms to use i.e. “managed services” vs “hourly IT services.”
Here are some recommendations to receive even better results.
Look up the candidates’ reviews on Google or Yelp. The ratings are of course a great indicator on the quality of the service, but you may find even more clarity on whether the provider is a good fit based on the review descriptions.
Ask Your Peers
This is an excellent way to find good candidates. Ask your peers, customers, maybe even vendors. Don’t limit yourself to industry. You can ask for referrals from a business that is a similar size to yours. Also take into account if your company is growing, you may want to ask a start-up.
Pick For Me
Let us pick for you. Click the button below, select a few options in our form and you’ll receive an automated email with referrals who are best for your business.
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Our goal for this blog is to answer the questions you ask. If you have any questions about finding quality IT candidates or any other topic please email me at firstname.lastname@example.org. To learn more about IT subscribe to our blog.