One of the things MyITpros prides itself on is having a strong culture of teamwork- and that is made possible by our phenomenal staff. Each month, we’re spotlighting one of our awesome team members so you can know the faces behind the brand. This month, we are pleased to sit down and talk to Jessica Vertti– a true helpdesk hero!
Tell us a little bit about what you do each day.
"I try to take care of the customers as they call in, helping them resolve anything from the smallest hiccup to the biggest issue- as fast as possible. Long story short, everything I do is to make sure the clients are okay in the long run."
Why did you choose IT as a career?
"In all honesty, I didn't have an option my mom forced me into it! (Kidding...mostly.) But with technology you can do so many things and it changes on a day-to-day basis. I absolutely love to learn, so working in IT is like a neverending learning experience. I can't think of another field that I could feel that way about and enjoy as much as I do IT."
What's the most important thing you've learned working at MyITpros?
"Don't be afraid to own up to your mistakes and ask for help when you need it! It's okay! If you ask for help, that will allow you to learn what you did wrong and then (hopefully) you won't make the same mistake twice. Or maybe you will make it twice, but probably not a third time."
What do you like to do for fun, outside your life of IT work?
"I really like to swim. I also love attending music shows- EDM specifically."
How did you get into that?
"One day I went to an EDM show and it was the best time of my life! I had so much fun so I started attending shows on the regular and meeting people on the scene and helping out. I didn't want to just be a guest at these shows, I wanted to be a part of them. And it took off from there."
Can you recommend a good EDM song?
"One that I love right now is The Riddle by Prezioso."
Where do you want to be in 5 years?
"Living on a yacht...I WISH! Honestly, I have no idea. I would just want to be successful at what I do and would love to go into project management. Other than that, I can't really see past tomorrow!"
We're so proud of our awesome staff here at MyITpros. To meet the rest of the IT all-stars, check out our team page! If you're interested in working with these amazing IT minds, feel free to learn about our services or contact us to talk about all things managed services!