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MyITpros employee spotlight: Meet Service Manager Matt Newman!


One of the things MyITpros prides itself on is having a strong culture of teamwork- and that is made possible by our phenomenal staff. Each month, we’re spotlighting one of our awesome team members, so you can know the faces behind the brand. This month, we are pleased to sit down and talk to our newly promoted Services Manager, Matt Newman!

When did you discover that you wanted a career in IT?

"I never "discovered" that I wanted a career in IT, I just fell into IT work and I was halfway decent at it so I continued. With each new IT adventure/job, I would be pushed into a new round of challenging IT endeavors. There was a natural progression of starting with electronics to PCs, desktop repair to more networking and eventually studying with an admin who let me be his right hand man and took me along on a lot of challenging tasks. I really didn’t start to completely revolutionize my experience with IT until I started managed services (MS) work three years ago in San Antonio. It blew the doors off everything I learned in the previous 10 years. MS work will teach you so much in such a small period time.

I like managed services because you never really know, aside from what you plan for yourself day to day, what's going to happen. There is an adventure element to everyday."

What are you most passionate Matt Newmanabout in your work?

"Helping people. That breaks down into a couple of things- building relationships and trust with people. It doesn't start that way, it needs to be built and nurtured and you have to deliver a few times before you get the buy in. You have to be confident in your assertions that this fix will help. So it motivates you to get some wins under your belt. The other part is that I am leveraging my knowledge and skills to help people. I get to see how my solution helps and hear the results from the client as their business grows and flourishes."

Describe the most fulfilling project you've worked on.

"A non-profit client had been having ongoing network problems, so I went on-site to get an overview. I had already seen the problems coming into helpdesk, so I knew a bit about what was happening but I wanted to walk the site with our technical point of contact. As they showed me the physical hardware and different elements, I was able to really say OH YES this is happening because they had an old router paired with an old circuit and only one wireless access point to cover a huge office space. So the internet was slow, it would drop constantly, and they didn't have coverage for the whole building. It all made sense to me, and I knew what the solution was and could recommend a fix! This was huge for me because at my previous employer we were never able to follow through and make recommendations. But here at MyITpros, its my job to not only see the problem, but prescribe the fix, get client sign off and then watch the solution deploy and resolve the issue- and then never have them call about that problem again (and they didn't)."

Now that you've become a manager, what is your advice to someone just starting out?

"Be patient, work hard and find those really exceptional senior or high level engineers and tag along on everything that they do when possible. Get scared, get uncomfortable and ride that out."

Want to meet more of our staff? Check out our team page for information about all of our team members! You can also learn more about Matt here, as well as check out some of his featured blog posts! If you're interested in checking ourt more information about MyITpros and what makes us different, download our free pamphlet!

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