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Insider scoop: What it's REALLY like to work on the MyITpros service team


Congratulations! You’ve been hired to the MyITPros service team, and now you’re probably wondering what exactly you got yourself into. When you begin any new job, there are always many questions. What new technology and processes will you have to learn? What goals will you need to hit after 30, 60 and 90 days? What will the day-to-day routine be like? The good news is that MyITpros has a formalized training program and a solid support structure to help ease you into your new role!

What should you expect from your first week?

Think of the first week as basic training – but, no, we won’t send you off into the wilderness with a blanket and a Swiss army knife. Basic training at MyITpros is more like an intense crash course introducing tools, services and who we are as a company, and you’ll meet your assigned team along the way. There’ll be a lot of information thrown at you, and it may feel as if you’re on training overload, but that’s OK! The service manager who’s training you will take a systematic approach toward introducing each service and tool, giving you a broad overview before zooming in for a comprehensive lesson.

My advice for your first week is simple: Soak in as much as you can, and remember that your teammates are your best resource. They have all been in your shoes, and no one expects you to be an expert at everything. In fact, they know you’ll make mistakes, and that is 100% all right. At MyITpros, what’s important is that you learn from your errors and move on.

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Navigating the first 90 days

Once you survive week one, you’ll wonder what the next three months will look like. You’ll start off your second week shadowing fellow service members on the phones, creating tickets and even fielding some calls, all with the safety blanket of the service all-stars who are mentoring you.

By the third week, it’s go time! Your team will start assigning you tickets, and you’ll really get your feet wet. Know that a “typical day” doesn’t really exist at MyITpros – you can expect to be personally challenged by something new almost every day. You’ll probably start with something simple, like mapping a drive, connecting a printer or adding a new user. Next, you might have to procure some software, then update DNS or troubleshoot a line of business application. You never know what’s coming, but never fear, for you are not alone.

At the end of your 90-day probation period, a kudos is sent out to the whole service team, and everyone is really supportive! Your service manager will also ask you to fill out a 90-day questionnaire to provide feedback on your training and introductory period, which is a great way to help shape the onboarding process for your future team members.

The best part of MyITpros

During your time at MyITpros, you will inevitably come across an issue that you have no idea how to solve. Welcome to the club – but what now? From experience, I can confidently state that there will always be someone to assist you. This constant teamwork is the essence that makes us great, as having the resources, the staff and the experience to point you in the right direction is invaluable to your growth as a MyITpros employee. In fact, I consider it one of the best aspects of working here.

At MyITpros, the goal is simple: to provide the best customer support we can, to resolve as many issues as possible and, most importantly, to build a great relationship with our clients. Think you’ve got what it takes? If you have the desire and drive to learn, to develop your skill, and to work on building relationships with clients, then the sky’s the limit. I couldn’t be more excited to welcome you to our family!

DaveCircleDave Linn, Systems Engineer

The purpose of this blog is to answer the questions you ask! If you're interested in joining our team (and how could you not be?) check out our available positions. Check out all your potential team mates on our team pages and learn some fun facts about the MyITpros staff!

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