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You need to call your managed services provider when....


On any given day, something can go wrong with the technology we’re using. Our first reaction? Usually to try and troubleshoot the problem ourselves. Working for a managed services provider, my advice is simply “don’t.” The reason MSPs exist (and that I have a job) is to investigate and hopefully solve any issue you have, from the smallest glitch to the biggest network error.

Just in case you’re still unsure, if you’re ever thinking any of the below thoughts, pick up the phone and give your MSP a call.

  • I’m moving my mouse, but it’s not moving on screen.
  • I can't print, despite hitting the print button four times.
  • My computer has a blue screen of death.
  • I’m hitting the keys on my keyboard and nothing is happening.
  • My sound isn't working.
  • I can't log in to my computer.
  • The Internet at our office is out.
  • I can't find my shared drive, let alone access it.
  • Our office is on fire. (Just kidding… call the fire department. That is definitely out of our expertise.)
  • I need my work email on my cellphone.
  • My email isn’t loading. Or sending. Or doing anything I need it to.
  • We have a new printer… now what?
  • My computer smells funny. (We may or may not be able to help with this one.)
  • I can’t connect to the virtual private network (VPN).
  • Our Internet is slow every day at the same time.
  • We would like to add printer/copier audit codes.
  • We have some “weird” software issues.
  • I can’t connect to my wireless, my wireless doesn’t work at all or I need to reset the wireless password. (Basically anything to do with wireless.)
  • We’re getting a bunch of spam. 
  • There’s a new employee starting and he or she needs a computer with everything on it.
  • My printer is making scary sounds similar to a car that won’t start.
  • There’s beeping coming from the server room. (Kudos if you know where the server room is.)
  • The Internet at our office is running at a snail’s pace. (Note: If this is happening during the World Cup or any other major sporting event, it’s because everyone in the office, including you, is streaming the event live.)
  • I clicked on something and now my files say they’re encrypted. (Read up on our preferred security software!)
  • Our server is really slow.
  • My browser won’t load and has a sad face in the top left corner.
  • I would like to install Google toolbar.
  • Something called PC Super Fast is open on my computer and will not close. And yelling isn’t doing anything.

Bottom line? You should always call on your managed services provider. We’re here so that you don’t have to deal with the strange, disruptive or just plain annoying. We can save you time and a lot of frustration.

MyITpros clients, feel free to call us at (512) 472-6000 or to contact us via our support page.


Joe Cross, Systems Administrator

Our goal for this blog is to answer the questions that you have! If you want more information on managed services providers, or any of MyITPros services, feel free to email me at prospects@myitpros.com

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