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Bill McCharen

Chief Executive Officer

What do you like best about working at MyITPros?
Working with smart, funny people. And that is both internal and external. Internally, we have really intelligent, fun people to be around. People that share my enthusiasm and passion for service. I love to figure out ways to improve our service and really help the clients. I also just really love working with entrepreneurs-- small business owners who have found creative ways to start a business. It’s fun and inspiring to work with them.

What are you most passionate about in your work?
Trying to regularly produce win-win outcomes. I feel it’s important to maintain balance across all the relationships we have, so for example, with employees, I want them to feel like they contribute and make a fair living and in turn they deliver excellent service to our clients. For our clients, its making sure we deliver as much in value as they give us in dollars. And hopefully exceed it!

Which MyITpros core value do you identify with the most?
Own it. I have always had a high degree of personal responsibility. As a technician or an account manager, whenever a problem would arise I would do whatever was in my power to own the issue until there was a resolution.

What’s your favorite thing to do in Austin?
Well, I love that it’s spring seven months out of the year here because I love to run, swim, camp-- anything outdoors! I love all of our rivers and creeks here, and the greenbelts are some of my favorite places.

Tell us a fun fact about yourself.
I’m a musician and songwriter. I’ve toured across the country with my band, Hundred Year Storm.

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Sheridan Steed

Chief Financial Officer

What do you like best about working at MyITpros?
Every employee at the company cares so much about each other, our clients and the quality of their work. We are intelligent, hardworking and yet hilarious on a good day. I love that everyone truly cares about helping others and improving themselves along the way.

What are you most passionate about in your work?
Having started out my career in administration type roles, I am most satisfied when I am helping people. Nowadays, I get that gratification by helping my employees learn and grow.

Which MyITpros core value do you identify with the most?
Learn! I wouldn't be able to still be working here after 11 years if my position and I were not changing and growing. A while back I decided I needed to enhance my knowledge in order to expand my role more. Five years later I have an accounting degree, passed all four parts of the CPA exam and am on my way to be officially licensed by the board.

What’s your favorite thing to do in Austin?
I love exploring new restaurants or going to music shows. The Master Pancake Theater productions at Alamo Drafthouse are near and dear to my heart. However, my favorite thing to do on a Friday night is hang out in a back yard with a glass of wine, two and four-legged friends, and a lot of laughter.

Tell us a fun fact about yourself.
I am an actual Austin native and have never lived anywhere else. At the time my parents lived in a remote home on Barton Creek and had a home delivery. So, I can literally say I was practically born on Barton Creek!

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Stefanie D’Aulizio

Director of Client Success

What do you like best about working at MyITpros?
I would have to say the atmosphere and the culture. Everyone here truly has the same vision-- to help our customers and provide the best IT solutions we can. It creates such a positive, mature and collaborative team environment to come to everyday. On top of it, the company does a great job of sponsoring events and other things to allow us time to bond together as friends and co-workers! The cute dogs that come to the office help too!

What are you most brassionate about in your work?
It would have to be the collaborative nature of it. I am not, by any means, an IT genius. So to create compelling content-- to tell the right stories-- I have to constantly engage with leadership and with the service team and procurement, really all of our departments. Working with so many different personalities makes every day fun and different.

Which MyITpros core value do you identify with the most?
Definitely laugh and have fun. Work is work, but it should also be an environment where you can be relaxed and enjoy being around your coworkers.

What’s your favorite thing to do in Austin?
FOOD. Exploring the restaurant scene here is amazing. But I love to hike, so having the greenbelt, the Wildlife Basin preserve and access to so many state parks is great for discovering new hikes.

Tell us a fun fact about yourself.
I once tried out for a reality TV show that aired on ABC on a whim. I made it through four rounds of casting and was offered a slot on the show! I ultimately turned it down though.

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Megan Lippe

Accounting Coordinator

What do you like best about working at MyITpros?
I like that everyone works really hard but still has an amazing sense of humor. We laugh a lot!

What is one piece of technical advice you could never live without?
Always read the instructions-- for anything (even non-technical stuff)!

Which MyITpros core value do you identify with the most?
Learn and improve. I came into this job not really knowing what to expect other than wanting an experience. Since my very first day here, I have been given the opportunity to rise up to challenging projects as well as learn from the day-to-day operations. I am incredibly grateful for the learning experiences I have gained as well as the opportunity to educate others.

What are you most passionate about in your work?
Doing the right thing for my clients. Integrity is a big issue with me, especially with what I do. I need to make sure people are getting the best for their money and also that we’re pricing fairly for our company.

What’s your favorite thing to do in Austin?
Sitting in traffic! Just kidding, I thought you said least favorite. I’m pretty outdoorsy, so I like fishing and hiking anywhere around the city.

Tell us a fun fact about yourself.
When I was 12, I auditioned for a part in a Jennifer Lopez movie (An Unfinished Life) to play her daughter. While I wasn’t casted, I did get a callback!


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Cat Morales

Service Administrator

What do you like best about working at MyITpros?
The thing I like best about working at MyITpros is definitely the people. Everyone here is incredibly friendly, welcoming, and helpful. We also frequently have dogs in the office which is amazing because who doesn’t love a mid-day pup smooch?

What is one piece of technical advice you could never live without?
Never make any of your passwords “password” or “12345”… apparently those are still some of the most common passwords. Just don’t do it.

Which MyITpros core value do you identify with the most?
Adapt and learn because no day is ever the same and you can never be 100% sure what life is going to throw at you. If you aren’t ready to adapt to that situation or learn how to maneuver it, you’re going to remain stagnant and never really grow.

What are you most passionate about in your work?
I am most passionate about helping people, whether it be our clients or my coworkers, with whatever it is that they might need help with because to me there’s nothing more fulfilling than guiding people to the solutions that best fit their needs.

What’s your favorite thing to do in Austin?
My favorite thing to do in Austin is exploring fun and interesting places with my boyfriend and 3 dogs Noah, Skyy, and Little Pip. One of our favorites is Barking Springs because we all love swimming.

Tell us a fun fact about yourself.
I was a girl scout for most of my life and I will always buy girl scout cookies anytime I get asked to buy some. It’s both a blessing and a curse.

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Meredith Soch

HR Generalist

PHR, SHRM-CP

What do you like best about working at MyITpros?
Absolutely hands down, the people. We have such a phenomenal team here, it feels more like family than coworkers.

What are you most passionate about in your work?
I love that I get to interact with people throughout the company, everyday. It’s definitely the best part of HR-- working with staff members and getting them the information and help that they need.

Which MyITpros core value do you identify with the most?
I'd say learn and improve. Since I've been here, I've been able to pick my career field and get my certification in it. I've also had opportunities to attend webinars and conferences so that I can continue to grow.

What’s your favorite thing to do in Austin?
I love hanging out with my friends and trying new restaurants. Austin has a great foodie scene…but my heart will always belong to Chuy’s.

Tell us a fun fact about yourself.
The number one item on my bucket list for life is to go skydiving. One day!


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Jordonne Johnson

Service Coordinator

What do you like best about working at MyITpros?
I love my team!

What is one piece of technical advice you could never live without?
Reboot and try again.

Which MyITpros core value do you personally identify with the most?
Adapt. As someone with very little technical background, I’ve had to learn and adapt to working at an IT company.

What aspect of your work are you most passionate about?
I truly enjoy helping people.

What’s your favorite thing to do in Austin?
I love hiking to a quiet spot on the Greenbelt and spending the day soaking up the sun.

Tell us a fun fact about yourself.
I’m an ambivert! Which means I’m almost equally introverted and extroverted.

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Jess Tuttle

Service Coordinator

What do you like best about working at MyITpros?
What I like best about working at MyITpros is the culture among colleagues and our shared desire to make an impact and problem-solve for our clients when needed.

What one piece of technical advice could you never live without?
When there is trouble, power off and back on first.

Which MyITpros Core value do you personally identify with the most (and explain why)?
Learn is the value with which I most identify. I have a constant desire to consume knowledge and never stop learning. After all, knowledge is power.

What aspect of your work are you most passionate about?
Client interactions and satisfaction is what I am most passionate about. Being able to give our clients peace of mind and deliver on our promise to alleviate concerns makes it a joy to come to work every day.

What’s your favorite thing to do in Austin?
My favorite thing to do in Austin is to enjoy the many outdoor recreation areas/activities. The green belt is a favorite of mine as well as Lake Travis, both are perfect for a day out with my canine children.

Tell us a fun fact about yourself.
One fun fact about myself is I love to woodwork with recycled materials. I love creating something from wood that otherwise would be discarded, it’s my way of letting my creative side free and giving back in a sustainable way.

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Timothy Dickson

Business Development Coordinator

What do you like best about working at MyITpros?
I enjoy the challenge of a creative environment. Being a part of an organization that is seeking to push towards new ways of achieving excellence is very exciting.

What is one piece of technical advice you could never live without?
Did you restart your computer?

Which MyITpros core value do you identify with the most?
Do the right thing. I believe that is important in all aspects of life. Doing the right thing not only for myself, but for others. That core value allows for true relationships to be built on trust.

What are you most passionate about in your work?
People. Serving and helping people.

What’s your favorite thing to do in Austin?
Be with my wife. She is the reason I am here :-)

Tell us a fun fact about yourself.
My wife and I met in Rome, Italy. It’s an amazing story. If you see me around and are interested, ask me about it. I love to share.

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Ben Bernstein

Senior Account Manager

What do you like best about working at MyITpros?
We have a great environment here. We work together as a team to make sure our clients are happy and that tasks are getting completed. I love being able to play a game of foosball in the break room or join in one of the many events MyITpros throws.

What is one piece of technical advice you could never live without?
When something isn't working, Google is your friend! I use Google to research complex issues at work and at home. Chances are you aren't the first person to experience an issue. Google will point you in the right direction for help.

Which MyITpros core value do you identify with the most?
Do the right thing! The most important part of the job is making sure my clients are happy. I do my best to go above and beyond protocol to ensure we are doing right by our clients.

What are you most passionate about in your work?
I enjoy being an account manager. A big part of being an account manager is working with business owners and planning their technology as they grow. We’ll discuss anything from office moves to new server purchases to network overhauls, etc. Watching my clients’ businesses grow and succeed is great. Having that critical role in their success makes what I do that much better and makes me very passionate about all of my work.

What’s your favorite thing to do in Austin?
It’s tough to narrow it down to just one thing. I moved from New York to ATX for so many reasons. The food, the people, and the live music scene are the obvious, easy answers. If I had to pick just one thing it would probably be bringing my dog to Zilker Park and enjoying the South Austin/Barton Springs area.

Tell us a fun fact about yourself.
In my spare time I love working on my Jeep. Nearly every modification to the Jeep I have installed myself or with my friends. I take the Jeep offroad to Hidden Falls Adventure Park in Marble Falls, TX. I love challenging my Jeep and myself as we crawl over rocks, mud and obstacles that most cars and trucks can't even imagine getting through."

JEEP
*Actual photo of Ben's jeep


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Kari Bork

Account Manager

What do you like best about working at MyITpros?
The relationships I’m building with our clients.  When I hear the words “Thank you” I know that MyITpros delivered what was promised.

What is one piece of technical advice you could never live without?
Always have a charger with you. If you have teenagers, have a couple.

Which MyITpros core value do you personally identify with the mos?
Do the right thing. Doing the right thing builds trust and I believe that is the foundation of a strong partnership.

What aspect of your work are you most passionate about?
Learning the day-to-day operations of my clients. Understanding their workflow helps me understand their needs and concerns.

What’s your favorite thing to do in Austin?
Do I have to pick just one? How about I explain my perfect day in Austin. It would start by golfing 9 holes, eating at Torchy’s and spending the rest of the day boating on Lake Travis.

Tell us a fun fact about yourself.
I love to sing! I have performed in many places during my high school years. Being from Minnesota, my first trip to Texas was to perform at the Alamo. My highlight was performing on a cruise and even making a few albums with the group. Never ashamed of my Jazz hands. Boom! (mic drop)

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Tiana Lopez

Account Manager

What do you like best about working at MyITpros?
The company does a really great job at taking care of their employees, and the company culture is fantastic!

What is one piece of technical advice you could never live without?
Have you tried turning it off and on again?

Which MyITpros core value do you identify with the most?
Learn and Have Fun. I can’t choose just one, because they are all very relatable. I have a passion for continuing my education and learning something new every day. I am also a big fan of having fun, so that one is a given!

What aspect of your work are you most passionate about?
I love working in a position where I can help customers with their daily needs.

What is your favorite thing to do in Austin?
Eating alllll the tacos.

Tell us a fun fact about yourself.
I'm a huge true crime podcast fan.

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Dave Linn

Service Manager

What do you like best about working at MyITpros?
I love the learning and growth opportunities. I feel that I’m consistently challenged without being thrown to the wolves. When I’m stuck there is always a resource or someone willing to help me or point me in the right direction.

What is one piece of technical advice you could never live without?
Know when you don’t know. There is not one IT technician that knows everything. Learn to know yourself and your limits, and know when to ask for guidance.

Which MyITpros core value do you identify with the most?
While I know fun may be the obvious core value, I choose Own it. Ownership is part of our integrity with our customers. For me ownership is about doing what is right by the customer, taking responsibility for your mistakes and working to make things right.

What are you most passionate about in your work?
The people, both customers and our staff. I love working with people to resolve their issues or give guidance where I can.

What’s your favorite thing to do in Austin?
I absolutely love going to the greenbelt-- taking my wife and dog, relaxing, and soaking up the sun!

Tell us a fun fact about yourself.
I served in the U.S. Navy and have been to 5 of the 7 continents. Just need Africa, and I have no desire to go to Antarctica.

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Alan McCullough

Service Manager

What do you like best about working at MyITpros?
The people!

What is one piece of technical advice you could never live without?
Make a backup first.

Which MyITpros core value do you personally identify with the most?
Adapt. Change is a constant in life. The quicker we learn to adapt to change the better prepared we are for life.

What aspect of your work are you most passionate about?
I’m passionate about leveraging technology to help businesses stay competitive.

What’s your favorite thing to do in Austin?
Pre-COVID world: See live music. Post-COVID world: Be outside.

Tell us a fun fact about yourself.
My first career was as a weekend disc jockey for 96.7 FM when it was KGTN, a small family-owned radio station on the square in Georgetown. I hung onto that gig until I moved to Lubbock where I worked as a weekend disc jockey for 94.5 KFMX. I moved back to Austin to go to University of Texas, and that ended my career in radio.

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Christopher Hay

Systems Administrator II

What do you like best about working at MyITpros?
The laid-back, helpful atmosphere and our wonderful customers who I get to interact with daily.

What is one piece of technical advice you could never live without?
Don't assume. Always verify before jumping to conclusions.

What are you most passionate about in your work?
I pride myself in being a perfectionist and getting the job done right the first time.

Which MyITpros core value do you identify with the most?
Own it. I take pride in what I do and I enjoy doing it. I just hope I do it right the first time!

What’s your favorite thing to do in Austin?
Playing modern board games at Wonkos Toys & Games.

Tell us a fun fact about yourself.
I am a huge Calvin & Hobbes fan.

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Anthony Maestas

Help Desk

What do you like best about working at MyITpros?
I really like the team vibe. Everyone is helpful with one another when an issue for a client pops up and we meet the goal of getting the issue resolved. It's great working at a place where you know you can go to someone for help and they are happy to assist.

What is one piece of technical advice you could never live without?
If you don’t know what you are doing, DOUBLE CHECK before making any hasty decisions on your machine.

Which MyITpros core value do you identify with the most?
I would say “Have fun.” Not many businesses worry about the team’s morale the way MyITpros does, and to have that as a core value really helps you want to go above and beyond for the clients.

What aspect of your work are you most passionate about?
I’m pretty passionate about making someone’s day. I like being the person to come and save the day and cheer someone up when they are frustrated with whatever issue they are facing.

What is your favorite thing to do in Austin?
To get out and experience the night life in Austin, there’s always something fun to do and a great new band and venue to check out.

Tell us a fun fact about yourself.
I am an above-average, country music, two-step dancer.

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Aaron Pedersen

Systems Administrator I

What do you like best about working at MyITpros?
The sheer number of things one can learn day-to-day

What is one piece of technical advice you could never live without?
Turning it off & back on. Unplugging & plugging back in. Uninstalling & Reinstalling something. Those fix 8 out of 10 problems.

Which MyITpros core value do you personally identify with the most?
#learn. We are a melting pot of knowledgeable resources and there is almost always someone who can answer a question you have, or be able to point you in the right direction.

What aspect of your work are you most passionate about?
Being able to help people by fixing the problems that have them at a total loss.

What’s your favorite thing to do in Austin?
Spend time with my family that live in the area and grilling outside.

Tell us a fun fact about yourself.
I’m a big fan of Nerdcore Hip-Hop artist Dan Bull, Magic the Gathering and the Dad joke “Hi hungry, I’m dad.”

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Aaron Sotelo

Systems Administrator I

What do you like best about working at MyITpros?
The teamwork of the company. Everyone is always willing to help where they can.

What is one piece of technical advice you could never live without?
The OSI model comes in handy quite a bit. Sometimes I get ahead of myself and over-troubleshoot a problem.

Which MyITpros core value do you personally identify with the most?
I identify with the core value of "Learn" the most. With how many different technologies and problems we are exposed to, I am always learning something new. It’s a great place to grow and develop a wide range of skills.

What aspect of your work are you most passionate about?
Providing great customer service. I try to treat everyone the way I would like to be treated; try to answer any questions and help out the best I can.

What’s your favorite thing to do in Austin?
I love going to anything outdoors, especially if I’m able to take my dogs with me.

Tell us a fun fact about yourself.
I’ve visited more countries than states, and still need to visit four states just to make it a tie.

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Leo Nguyen

Senior Systems Administrator

MCSA, MCITP, MCTS, MCP

What do you like most about working at MyITpros?
The team environment. Everyone seems to get long (for the most part!)

What piece of technical advice could you never live without?
Backup, backup and always have a proper backup solution.

Which MyITpros core value do you identify with the most?
Do the right thing. Providing the right solution is really important to a healthy network, otherwise you end up with band-aids that cause recurring issues that both our clients and MyITpros will not appreciate.

What aspect of your work are you most passionate about?
Helping junior technicians develop their technical skills and climb the ladder.

What is your favorite thing to do in Austin?
Food and scenery.

Tell us a fun fact about yourself.
I'm a New Orleanian.

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Xavier Naldo

Help Desk

Come back soon to learn about this team member.

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Carlos Gonzalez

Systems Administrator I

What do you like best about working at MyITpros?
Everything! My coworkers are a lot of fun. Our clients are the most understanding people to work with and they always make me smile. And I can't forget to mention the free soda, food and events we have. They spoil us a bit here but I enjoy it.

What is one piece of technical advice you could never live without?
When was the last time you rebooted? Haha. No, but seriously though...

Which MyITpros core value do you identify with the most?
Learn and improve. This is one value I have learned to love. Everyday I am learning something new and am working on some of the most interesting issues (which I love). At the end of the day I know I am leaving with increased knowledge. They also encourage and help us to learn and improve which I think is pretty awesome. 

What are you most passionate about in your work?
Helping our clients. I genuinely love to fix their issues. I find each issue to be really fascinating, especially if it's one I have never seen before. It brings a lot of satisfaction to make sure everything is working for the client, and there is no greater feeling than to hear them say thank you. Makes everything worth it.

What is your favorite thing to do in Austin?
The food scene in Austin is phenomenal. Spending a Friday or Saturday night at a new restaurant I have never been to is my favorite thing to do!

Tell us a fun fact about yourself.
I met Selena when I was a kid. My aunt was friends with her in high school and she took us backstage to meet her. She was super sweet and nice to us. The crazy thing is she died three years later on my birthday. Super sad-- so to this day I jam to her music on my birthday.

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Ward Rogers

Systems Administrator II

What do you like best about working at MyITpros?
The people on my team. They are the best!

What is one piece of technical advice you could never live without?
David Allen's getting things done methodology is something I use constantly in personal and work life.

Which MyITpros core value do you identify with the most?
Do the right thing. Doing the right thing always helps avoid problems in the future.

What aspect of your work are you most passionate about?
I am most passionate about helping people.

What’s your favorite thing to do in Austin?
My favorite thing to do in Austin is attend music festivals.

Tell us a fun fact about yourself.
I run a music production company called Heavy Room Productions.

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Royal Williams Thompson

Help Desk

What do you like best about working at MyITpros?
The people! The culture here is amazing, like nothing I have ever experienced in all my years of working.

What is one piece of technical advice you could never live without?
Always Power Cycle first. A simple reboot can eradicate hours of troubleshooting an issue.

Which MyITpros core value do you identify with the most?
The core value I most identify with is Learn. I say this core value because for me every day is a learning experience. I believe that each day is a new day to be better and to improve. 

What aspect of your work are you most passionate about?
Working with people. I naturally enjoy interacting with clients and conveying complex information to them through simple conversation.

What’s your favorite thing to do in Austin?
My favorite thing to do in Austin is be in Austin. The possibilities for enjoyment are endless and the city has a peculiar drawing effect on people, so much so that people rarely leave after visiting.

Tell us a fun fact about yourself.
DALLAS COWBOY FAN! Available to talk Cowboys or sports in general via text, IM, email etc. Choose one, I am GAME.

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Greg Chatman

Help Desk

What do you like best about working at MyITpros?
How helpful everyone is. I’ve never come to a point where I needed help and no one was available. This company has helped me to learn and grow my knowledge and confidence in my work.

What piece of technical advice could you never live without?
Have you tried turning it off and unplugging it? Most tech woes I have solved in my life have been from following this. Works for almost all technology from alarm clocks to high-end gaming rigs.

Which MyITpros core value do you identify with the most?
Do the right thing. I think it is quite fulfilling to provide great and reliable solutions to people. Knowing that you are putting forward your best work is an awesome feeling to take home at the end of the day. The right way might not always be the effortless way as well, but I never feel the effort is wasted to work through those challenges.

What aspect of your work are you most passionate about?
Making people fall in love with technology. It’s awesome to introduce people to the ways technology can make their work life easier.

What’s your favorite thing to do in Austin?
I like to read outside during the summer Texas weather. Sometimes I’ll sit in a pool or hammock or at a park. I have often dozed off in these situations. It’s quite an enjoyable experience.

Tell us a fun fact about yourself.
I have jumped over 17 people at the same time! 

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Robert Goldsmith

Systems Administrator II

What do you like best about working at MyITpros?
The diversity of different clients and the wonderful employees.

What is one piece of technical advice you could never live without?
Never forget the physical, sometimes the cable is just bad.

Which MyITpros core value do you personally identify with the most?
Adapt, in the IT world one of the most important things is to be flexible and meet the situation as required.

What aspect of your work are you most passionate about?
Helping people, either with problems or making their lives easier.

What’s your favorite thing to do in Austin?
Eat the delicious food.

Tell us a fun fact about yourself.
I am a game designer. I have one nearly finished and another one in the works.

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Alex Houle

Help Desk

What do you like best about working at MyITpros?
The best thing about working with MyITpros is getting to help others with technical issues. It’s a great feeling to solve an issue, help someone out, and get them back up and running.

What is one piece of technical advice you could never live without?
I’d probably have to say, consider the simplest of solutions. There have been several issues I’ve worked on where a reboot of the machine or unplugging something and plugging it back in solves an issue that I felt stuck on.

Which MyITpros core value do you personally identify with the most?
Learn. I’m still early on in my IT career and am always learning new techniques and processes. During every call, I try to find ways to improve and learn something new.

What aspect of your work are you most passionate about?
Going back to the first response, solving an issue and getting an end user back up and going.

What’s your favorite thing to do in Austin?
Usually I like to take my family out to explore Austin's parks.

Tell us a fun fact about yourself.
I like all types of music!

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Joe Cross

Senior Systems Administrator

What do you like best about working at MyITpros?
The puzzles. Every issue is a new puzzle to solve and I really like figuring out puzzles and fixing problems.

What one piece of technical advice could you never live without?
Fire is bad.

What are you most passionate about in your work?
I just really like helping people, and I love technology.

Which MyITpros core value do you identify with the most?
Do the right thing. I have always been impressed by the way the company takes care of its clients and employees.

What’s your favorite thing to do in Austin?
Going to Walnut Creek Park and Zilker Park with my wife and three dogs.

Tell us a fun fact about yourself.
I am a bit of a classic video game freak. I may spend a bit too much time playing Atari, Nintendo, Sega Genesis and Super Nintendo games.

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Braden Jensen

Help Desk

What do you like best about working at MyITpros?
The culture here is amazing! If you’re stuck or need another mind to bounce ideas off of there is always someone willing and eager to help.

What is one piece of technical advice you could never live without?
Don’t skip the obvious things, because the time you do thinking “No one could have missed that..” THAT’S when it’s the issue.

Which MyITpros core value do you personally identify with the most?
Learn… I love my role because I am constantly learning something new. Technology changes quickly and you need to want to learn to keep up.

What aspect of your work are you most passionate about?
The problem solving. There is nothing I enjoy more than digging into increasingly difficult problems.

What’s your favorite thing to do in Austin?
The night life for sure.

Tell us a fun fact about yourself.
Karaoke is my JAM!

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Cam DiCecca

Systems Administrator II

What do you like best about working at MyITpros?
The comradery and amount of teamwork present here is second to none. Everyone seems to collaborate extremely well, and there typically isn’t a second that goes by where you feel like you’re completely on your own.

What one piece of technical advice could you never live without?
If it’s not backed up in at least three different places, it might as well not be backed up at all.

Which MyITpros Core value do you personally identify with the most (and explain why)?
Own it. Whether you do something good or bad, owning up to something and accepting responsibility for the outcome shows you want to learn and continue growing, both personally and professionally. Owning up to something bad normally makes it a lot easier to troubleshoot and fix, too!

What aspect of your work are you most passionate about?
Problem solving, and the opportunity to help others.

What’s your favorite thing to do in Austin?
As someone who’s new to the area, I love spending my weekends exploring all Austin has to offer, as well as going on motorcycle rides through Hill Country!

Tell us a fun fact about yourself.
I’m extremely passionate about photography!

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Tres Dickson

Help Desk

What do you like best about working at MyITpros?
The competitive environment.

What is one piece of technical advice you could never live without?
Have you tried restarting it?

Which MyITpros core value do you personally identify with the most?
#Learn. I firmly embrace failure. Learning from your own mistakes is one of the biggest advantages in life.

What aspect of your work are you most passionate about?
Leave it better than when you found it.

What’s your favorite thing to do in Austin?
Fish on Lake Travis!

Tell us a fun fact about yourself.
I studied abroad in Italy for a year.

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CJ Hebert

Systems Administrator II

What do you like best about working at MyITpros?
The cooperative atmosphere and wide range of experiences and skillsets to lean on when I need help.

What is one piece of technical advice you could never live without?
Reboot and try again.

Which MyITpros core value do you personally identify with the most?
Adapt. The IT field is constantly and quickly evolving. We help our customers adapt to that changing landscape in order to be as successful as they can be.

What aspect of your work are you most passionate about?
Being the person customers turn to when they have a problem to solve.

What’s your favorite thing to do in Austin?
Exploring trails around town.

Tell us a fun fact about yourself.
I’ve never met a person with the same name I have (Claffa).

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Joe Dickson

Help Desk

What do you like best about working at MyITpros?
The people I work with and the overall focus on people first.

What one piece of technical advice could you never live without?
When approaching a technical issue, always start with the fundamentals and work your way up from there.

Which MyITpros Core value do you personally identify with the most (and explain why)?
Learn: I am always learning new things about my industry that empower me to take on new challenges that I face every day.

What aspect of your work are you most passionate about?
I love knowing that my work will facilitate our clients to be successful, and in doing so they will be able to provide for others.

What’s your favorite thing to do in Austin?
Spending the whole day on the lake.

Tell us a fun fact about yourself.
I lived in Italy for a year to go to school.

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David Johnson

Systems Administrator

Come back soon to learn about this team member.

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Tom Rovello IV

Information Systems Manager

What do you like best about working at MyITpros?
The people. Quite frankly, they are some of the most passionate and driven people that I’ve ever worked with. Everyone is willing and happy to help out-- all dedicated to doing the right thing and that’s not just for the company itself but for the clients.

What is one piece of technical advice you could never live without?
Have you tried turning it off and back on again?

Which MyITpros core value do you identify with the most?
Do good work and own it!

What are you most passionate about in your work?
Really, just doing quality work. I want to do work I can be proud of, in a timely manner, that accommodates all of our client's needs.

What is your favorite thing to do in Austin?
The music scene-- my dad has bands that he plays with and so I’ve gone to a lot of dive bars and shows with him. Definitely the coolest thing about Austin in the music scene.

Tell us a fun fact about yourself.
I’ve gone to Costa Rica twice and stayed in the Peace Lodge-- it's a resort up on the side of a mountain and we were able to see so much wildlife.

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Ray Miculob

Senior Systems Administrator

What do you like best about working at MyITpros?
I’m part of a great group people that truly care about the work they do. MyITpros takes great care of its employees who in turn take great care of their clients.

What piece of technical advice could you never live without?
In the world of technical support, persistence is almost as important as skill. Google is my friend.

Which MyITpros core value do you identify with the most?
Adapt with agility– this core value is a required attribute in my role. Being flexible and having the ability to triage issues that come in daily is something that I do very well.

What aspect of your work are you most passionate about?
I love mentoring and being able to impart knowledge to my teammates.

What’s your favorite thing to do in Austin?
Trying out the different food trucks in the city!

Tell us a fun fact about yourself.
I love cooking and food, and I'm obsessed with Anthony Bourdain.

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Bryan Eaton

Systems Administrator II

What do you like best about working at MyITpros?
The people, even when things get stressful, everyone is willing to help you out.

What is one piece of technical advice you could never live without?
Do it right the first time. 

Which MyITpros core value do you identify with the most?
Have fun. It may sound cliché, but if you have fun at your job, you’ll never work another day in your life.

What aspect of your work are you most passionate about?
Helping others.

What is your favorite thing to do in Austin?
Fishing (as well as the food).

Tell us a fun fact about yourself.
I’ve climbed through a torpedo tube and swam in water 17,000 feet deep.

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Jason Hammer

Senior Systems Administrator

MCSA, CCNA, A+, Security+

What do you like best about working with MyITpros?
The fun environment and the people!

What is one piece of technical advice you could never live without?
If it's not broken, don't fix it.

Which MyITpros core value do you identify with the most?
Do the right thing-- it's how I try to live my life everyday.

What aspect of your work are you most passionate about?
Client projects!

What’s your favorite thing to do in San Antonio?
I like to take my kids to Sea World.

Tell us a fun fact about yourself.
I'm obsessed with basketball.

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Kenneth Yang

Systems Administrator I

What do you like best about working at MyITpros?
The people. Everyone is supportive of each other and creates a friendly environment that allows us to enjoy coming to work everyday.

What is one piece of technical advice you could never live without?
When in doubt, try turning it off and back on.

Which MyITpros core value do you identify with the most?
Learn. Everyday is an opportunity to learn and better yourself, which in turn is a reward in itself.

What are you most passionate about in your work?
Being able to learn and interact with a wide variety of technologies.

What’s your favorite thing to do in Austin?
Cycling on my road bike.

Tell us a fun fact about yourself.
I lived in Japan before coming on to MyITpros.

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Josh Wiedenfeld

Systems Administrator I

What do you like best about working at MyITpros?
The company culture and vibe is great. Everyone is eager to help each other out with any issues. They value their employees and it shows. They have fun activities scheduled each month and also have a great continuing education program for professional growth.

What one piece of technical advice could you never live without?
Control, alt, delete.

Which MyITpros core value do you identify with the most?
Own it. Plain and simple. Its easy to push responsibility on something or someone else. When I make a mistake I always give my best effort to take ownership of it and learn from it. I live my life with that in mind as it gives a clear conscious that you did everything in your power to resolve an issue.

What are you most passionate about in your work?
I love helping people solve their problems. I enjoy talking to everyone, even during the most difficult of situations because I can relate to the issues and have a high level of empathy for my clients.

What’s your favorite thing to do in Austin?
I love playing the many disc golf courses in Austin. Some of the best parks in Texas are here!

Tell us a fun fact about yourself.
I used to travel across the US playing in several bands. Drums are my main instrument of choice.

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Rufus Shinette

Systems Administrator II

What do you like best about working at MyITpros?
The staff is cool and we interact with a diverse set of technologies daily. It’s a great place to get experience on the latest trends in technology.

What is one piece of technical advice you could never live without?
No one source has all the answers. Leverage your network for assistance. Never underestimate what could be resolved by a restart.

Which MyITpros core value do you personally identify with the most?
Do the right thing. I try my best to be open and honest with the customer and my team. If I can help, I will volunteer.

What aspect of your work are you most passionate about?
I’m most passionate about removing barriers for the end user. It’s rewarding knowing that you’ve improved on a process for a user to make their job easier or resolved an issue to restore their connection.

What’s your favorite thing to do in Austin?
I haven’t been to Lake Travis, but I would like to rent a boat and do some drinking and relaxing. I’m also a foodie, so finding new TACO spots... lol.

Tell us a fun fact about yourself.
I once worked over 180 days in a row.

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John Shackles

Help Desk

What do you like best about working at MyITpros?
The thing I like most about MyITpros is our team of knowledgeable individuals.

What is one piece of technical advice you could never live without?
Troubleshooting methodology.

Which MyITpros core value do you personally identify with the most?
Learn is the core value I identify most with because continuing to pursue knowledge opens doors not previously accessible to you. I believe the pursuit of knowledge also helps with learning more about what motivates you as well as allowing you to identify your strengths and weaknesses in the process.

What aspect of your work are you most passionate about?
Resolving issues.

What’s your favorite thing to do in Austin?
Finding the hidden gem of parks and trails.

Tell us a fun fact about yourself.
I’m a father of two who loves sports, hanging out with good-vibing individuals, and dabbling in the arts of IT.

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Barry Husband Jr.

Help Desk

What do you like best about working at MyITpros?
The people and culture are outstanding; I am surrounded by coworkers who enjoy their jobs and are always helping each other to be the best. 

What one piece of technical advice could you never live without?
Resetting the device or turning it off and on is always my go to step one. 

Which MyITpros Core value do you personally identify with the most (and explain why)?
#learn Being part of a team lead by coworkers who know so much about tech, they inspire you daily to keep pushing your limits and strive to learn everything out there. Tech is a field that seems to always have something new to learn about and I can't get enough of it. 

What aspect of your work are you most passionate about?
I enjoy the problem solving the most, it is even better when you can share the moment with a client. The tougher the problem the more gratifying the solution. 

What’s your favorite thing to do in Austin?
Explore all of the hiking trails and state parks within the area. 

Tell us a fun fact about yourself.
I love to read, I try to not focus on one genre and read both Fiction and NonFiction. Moonwalking with Einstein, Lord of The Rings, and Lone Survivor have been some of the most memorable books to me.

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Jerri Jones

Business Development Coordinator

Come back soon to learn about this team member.

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Our Team

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Meet our astronauts

Click on the photos below to learn more about each of our team members!

We're real people, we're just waiting until it's safe to get the team together for a photo shoot. For now, please enjoy our cartoon portraits!

Bill McCharen MyITPros

Leadership

Bill McCharen

Chief Executive Officer

Sheridan Steed MyITPros

Leadership

Sheridan Steed

Chief Financial Officer

Stefanie D’Aulizio MyITPros

Leadership

Stefanie D’Aulizio

Director of Client Success

Timothy Dickson MyITPros

Sales

Timothy Dickson

Business Development Coordinator

Ben Bernstein MyITPros

Administrative

Ben Bernstein

Senior Account Manager

Megan Lippe MyITPros

Administrative

Megan Lippe

Accounting Coordinator

Cat Morales MyITPros

Administrative

Cat Morales

Service Administrator

Meredith Soch MyITPros

Administrative

Meredith Soch

HR Generalist

Jordonne Johnson MyITPros

Administrative

Jordonne Johnson

Service Coordinator

Jess Tuttle MyITPros

Administrative

Jess Tuttle

Service Coordinator

Dave Linn MyITPros

Service-Management

Dave Linn

Service Manager

Alan McCullough MyITPros

Service-Management

Alan McCullough

Service Manager

Ray Miculob MyITPros

Project Team

Ray Miculob

Senior Systems Administrator

Bryan Eaton MyITPros

Project Team

Bryan Eaton

Systems Administrator II

Carlos Gonzalez MyITPros

Orange Service Team

Carlos Gonzalez

Systems Administrator I

Royal Williams Thompson MyITPros

Orange Service Team

Royal Williams Thompson

Help Desk

Greg Chatman MyITPros

Orange Service Team

Greg Chatman

Help Desk

Alex Houle MyITPros

Orange Service Team

Alex Houle

Help Desk

Ward Rogers MyITPros

Orange Service Team

Ward Rogers

Systems Administrator II

Robert Goldsmith MyITPros

Orange Service Team

Robert Goldsmith

Systems Administrator II

Christopher Hay MyITPros

Blue Service Team

Christopher Hay

Systems Administrator II

Anthony Maestas MyITPros

Blue Service Team

Anthony Maestas

Help Desk

Aaron Pedersen MyITPros

Blue Service Team

Aaron Pedersen

Systems Administrator I

Aaron Sotelo MyITPros

Blue Service Team

Aaron Sotelo

Systems Administrator I

Leo Nguyen MyITPros

Blue Service Team

Leo Nguyen

Senior Systems Administrator

Xavier Naldo MyITPros

Blue Service Team

Xavier Naldo

Help Desk

Braden Jensen MyITPros

Purple Service Team

Braden Jensen

Help Desk

Joe Cross MyITPros

Purple Service Team

Joe Cross

Senior Systems Administrator

Cam DiCecca MyITPros

Purple Service Team

Cam DiCecca

Systems Administrator II

Tres Dickson MyITPros

Purple Service Team

Tres Dickson

Help Desk

CJ Hebert MyITPros

Purple Service Team

CJ Hebert

Systems Administrator II

Joe Dickson MyITPros

Purple Service Team

Joe Dickson

Help Desk

David Johnson MyITPros

Purple Service Team

David Johnson

Systems Administrator

Tom Rovello IV MyITPros

Central Services

Tom Rovello IV

Information Systems Manager

Rufus Shinette MyITPros

Green Service Team

Rufus Shinette

Systems Administrator II

Jason Hammer MyITPros

Green Service Team

Jason Hammer

Senior Systems Administrator

Kenneth Yang MyITPros

Green Service Team

Kenneth Yang

Systems Administrator I

Josh Wiedenfeld MyITPros

Green Service Team

Josh Wiedenfeld

Systems Administrator I

Barry Husband Jr. MyITPros

Green Service Team

Barry Husband Jr.

Help Desk

John Shackles MyITPros

Green Service Team

John Shackles

Help Desk

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